1. SCOPE OF PRIVACY POLICY

This Privacy Policy explains what information Officiency Enterprises, Officiency, Inc. and eco-officiency, LLC collect as well as what we do with that information, how we share it, and how we handle the content placed in our products and services. It also explains the choices available to you regarding our use of your personal information and how you can manage this information. This privacy policy applies to Officiency and eco-officiency websites and all products and services offered by Officiency Enterprises, Officiency and eco-officiency.

2. WHO WE ARE

This privacy policy for Officiency Enterprises (doing business as Officiency, eco-officiency) (“Company,” “we,” “us,” or “our “), describes how and why we might collect, store, use, and/or share (“process “) your information when you use our products and services (“Products and Services “), such as when you:

  • Visit our websites at officiency.com, eco-officiency.com, or any domain or website of ours that links to this privacy notice.
  • Contact us or submit a request for services.
  • Purchase a downloadable or on-demand service or product.
  • Engage with us in other related ways ― including any sales, marketing, or events.
3. WHAT INFORMATION WE COLLECT 

We collect “Non-Personal Information” and “Personal Information.” “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal information” includes the information which you submit to us through the contact or services request process on the websites.

Personal Information You Disclose to Us. We collect personal information that you voluntarily provide to us when you purchase a downloadable or on-demand product, submit a request form that expresses an interest in obtaining information about us or our products and services, or otherwise contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: First and Last Name, Email Address, Phone Number, Company or Organization Name.

Sensitive Information. We do not process sensitive information.

Payment Data. We do not collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payments for product purchases are processed through PayPal and data is stored by PayPal. You may find their privacy notice link(s) here: PayPal Privacy Hub

Information Automatically Collected. Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

4. WHAT PERSONAL INFORMATION WE PROCESS

We process your information to provide, improve, and administer our Products and Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Officiency Enterprises, Officiency or eco-officiency and the services, the choices you make, and the products and features you use.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information pertaining to product purchases.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
5. HOW WE USE AND SHARE INFORMATION

Personal Information. Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy. In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers. We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Non-personal Information. In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion. As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

NOTE: If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

6. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION

We may share information in specific situations described in this section and/or with the following categories of third parties: Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:

  • Cloud Computing Services
  • Communication & Collaboration Tools
  • Data Analytics Services
  • Anti-spam providers
  • Order Fulfillment Service Providers
  • Payment Processors
  • Website Hosting Service Providers

Analytics: We use Google Analytics and Microsoft Bing Analytic Tools for analytics tracking. To learn more about these providers privacy policies or to opt out. Go to Google Analytics Privacy Policy and Microsoft Privacy Statement.

Order Fulfillment Processor: All purchases of Officiency and eco-officiency  services and products, including downloadable reports and on-demand email management training are fulfilled through Ejunkie, an online processor. You may find their privacy notice link(s) here: Ejunkie Privacy Policy

7. HOW LONG WE KEEP YOUR INFORMATION

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW WE KEEP YOUR INFORMATION SAFE

We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from our market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us at info@officiencyenterprises.com

10. WHAT ARE YOUR PRIVACY RIGHTS

You have the right at any time to prevent us from contacting you for marketing purposes.  When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “Contact Us?” below. We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “Contact Us” below. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “Contact Us?” below. You will then be removed from the marketing lists — however, we may still communicate with you, for example to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

11. YOUR ACCEPTANCE OF THESE TERMS

Officiency Enterprises, Officiency and eco-officiency has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. By visiting officiency, eco-officiency websites and/or using our “Products and Services”, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our “Products and Services”. Your continued use of our “Products and Services” following the posting of changes to this policy will be deemed your acceptance of those changes.

12. CONTACT US

If you have any questions about this Privacy Policy, the practices of Officiency Enterprises, Officiency, eco-officiency, or your dealings with our “Products and Services”, please contact us at: Officiency, Inc. Email: info@officiencyenterprises.com

Last Updated: February 16, 2023