CART
The 3 R Rule – Read, Respond, and Remove
This key email management strategy for effective email management, the 3 “R” Rule, strives to only have email in the inbox that you have NOT READ or NEED ACTION. Everything else is removed from your inbox. After a new email is received and a response or action is taken then it is either filed or deleted. This ensures that only email that need response or action remain in your inbox, make them easy to track and improve clarity on what you need to take action on in the inbox.
When you manage email in this fashion, you only have to deal with that email once and can move on to the next email. This approach reduces inbox clutter, encourages immediate response and action, and eliminates the need to reread emails (either for response or filing).
How to use the 3 “R” Rule
To manage email effectively apply the 3 R rule–Read, Respond, and Remove. After you open an email, do the following:
- Read it entirely.
- Respond to the email.
- Remove the message from your inbox.
Just as no one wants to file a huge stack of papers, no one wants to re-read and file a long list of email messages. Adopt the same process with your email inbox as your inbox on your desk: a place that information should come into and move out of quickly.
Ultimately, the goal is to create an empty ‘in-box’. Only email that you haven’t yet read or still must take action on should remain in your inbox. All other email should ideally be removed from the in-box so that you can view easily those emails that need action or response. This approach keeps your inbox current and highlights the items you must take action on.
Learn more about our Email Management Training and Outlook Training
