Along with benefits of improved productivity and reduced commute time, there are challenges too. Telework tends to amplify pre-existing worker challenges. Managers need to trust their employees are achieving the same performance results while working from home. Consistent and reliable communications is also a common challenge cited among teleworkers and their colleagues.
All employees should have clear guidelines and expectations when working from home. Ideally, there should be a company policy on telework along with a contract agreement between managers and employees on communication expectations and performance results. This policy should cover core work hours, communication expectations, IT equipment supplied, performance expectations and mandatory training.
Here are a few resources to learn more about teleworking and remote worker guidelines;
- Commuter Challenge has some great resources and templates on telework guidelines, policies and agreements.
- U.S. Federal Government produced a Guide to Telework in the Federal Government that provides a very comprehensive set of guidelines, policies for both workers and managers.
- Telework Coalition (TelCoa) also has a short list of recommended telework guidelines.